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发表于 2017-6-20 09:51 | 查看: 419| 回复: 1
晓明.jpg
    城里网6月20日讯  近日,瓦房店市国家税务局办税服务厅里,一家“超市”隆重开张,店里“服务员”个个青春靓丽、飒爽英姿,引来不少市民围观。

    经了解,该超市全名为“晓明政策服务超市”,是瓦房店市国税局“晓明热线”服务品牌旗下的又一创新产品。“营改增”后,纳税人对税收政策的需求呈现井喷式增长,为提供高效便捷服务,满足纳税人多样化政策需求,该局决定升级“晓明热线”,着手创办“超市”,面对面为纳税人提供税收征管、货物劳务税、企业所得税、进出口税收和**管理等方面的咨询服务,超市里“服务员”其实是政策宣讲员,人均年龄不到30岁。

    “晓明热线”服务品牌,是瓦房店市国税局2005年开始打造的。当时,国税局正遭遇CTAIS和金税两大软件系统更新升级的巨大考验,时任办税服务厅副主任的顾晓明,每天业务咨询电话络绎不绝,热线服务供不应求,为了更好服务纳税人,该局决定升级服务,将“两部手机、两部固话、3名干部”的装备团队正式命名为“晓明热线”,建起了长效持续的暖心便民线。

    10年间,“晓明”热线早已突破创办初期的定位,不再是一条简单的咨询热线,而是主动延伸服务,融入延时服务、预约服务等方式,促进科技办税,搭建了税企间的网络线、微信群,走出了组合服务的路子。2011年在大连国税系统率先推行“一窗通办”, 2012年分类整理纳税人易错的涉税事项推出“温馨提示卡”, 2013年向A类纳税人推出的预约上门交验**等特色分类服务,2014年开通集语音对话、文字对话、视频交流、图片传输等多功能为一身的“微大厅”,都是对“晓明热线”的集成创新和发展。

    而身在其中的许多年轻人,经过10年的耳濡目染和厚植栽培,都挑起大梁。纳税服务的“掌门人”顾晓明,勤学善思的“巾帼掌门人”李琪,日走万步的“行伍掌门人”邹积武,十年坚守练成“活字典”的王妮娜、20年如一日书写服务情的国税榜样谢桂春等等,都是期间所涌现出的先进人物。一路走来,“晓明热线”秉承“热爱并认真负责地把自己的工作做到最好”的服务理念,收获美誉无数,曾代表大连市国税系统纳税服务品牌参加辽宁省国税系统经验交流,得到省局、总局领导的称赞。三代求索,十年传承,初心不改,真诚服务。现在,“晓明”热线不仅成为纳税人眼中便捷高效的代名词,也是窗口服务人员的航向标,更是瓦房店市国税局竭诚服务的真实写照。

    当前,在国地税合作的大背景下,“晓明”热线的服务理念和服务精神已经走出瓦房店市国税局,进入地税局,国地税联合同步开通了国、地税以及纳税人三方通话的“晓明热线”,已辐射瓦房店地区所有纳税人,实现了纳税人“进一家门,办两家事”的美好愿景,为地区营商环境建设也奉献了税务应有的力量。
发表于 2017-11-18 20:33

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